Jay Cross

Archive for December, 2008|Monthly archive page

Jay’s technology session at Learning Technologies 2009

In Uncategorized on December 29, 2008 at 11:14 am

Learning Technologies 2009

Track 1   Session 1

Learning technologies: the road ahead
Under the radar: great technologies that you could be using

Collaborative Learning;

Blip.fm for exploring music (and our soundtrack)  MariaFernanda choconancy

Backnoise for back channel, to get more conversations going. Go here to take part.

Poll: Jane’s Top 100 List

  • Write a blog?
  • Twitter
  • TED talks
  • RSS Reader
  • YouTube, SlideShare
  • Skype/Instant messaging
  • Google Docs/collaborative writing

Learner redefined. Prospering in community with others. Becoming who you are. Getting good at what you do. Figuring out how to do a good job. Preparing for an uncertain future. More




Smart Search, e.g. Informal Learning Flow. Tony Karrer. Jay Cross

Activity streams, e.g. Jay’s FriendFeed. FriendFeed. Jay’s Tumblr.

Jay’s learning ecosystem


Research page





Mimeo on-demand publishing for training

Lulu on-demand publishing for books

Veodia video directly to the cloud. Example.

EyeJot for video email and a sample

Scribd “social publishing” for documents


Google for an ever-greater array of services. Docs.

Delicious tools for shared bookmarks

MindMeister for collaborative mind-mapping


Emergent Learning Forum

In Uncategorized on December 21, 2008 at 9:01 pm

“He who is not busy being born is busy dying.” Bob Dylan


The Emergent Learning Forum is a non-commercial, diverse community coming together to foster innovation at the intersection of learning and business.

Mission: Foster innovation in organizational learning

* We tell it like it is
* We are stridently non-commercial
* We share our findings freely

* Face-to-face conversations of people from diverse disciplines
* Fishbowl conversations shared live on the web
* Online community, archives, recordings of sessions, and discussion area
* Unconferences and events when we feel the need

How We Operate
* We are purposely edgy; we consider ourselves innovators and provocateurs
* We do not offer consulting services and do not charge for research reports
* We eject people who attempt to use our forum for self-serving sales pitches

Emergent Learning Forum is in formation. We are recruiting advisers and expect to begin the conversation in January 2009.


Innovation is the product of mashing up diverse disciplines. Learning is already a core topic among practitioners of training, knowledge management, talent, change management, social network analysis, and organizational development, but they don’t talk among themselves enough. The Forum intends to push further, to enrich the dialogue more by adding perspectives from politics, the arts, visualization, the sciences, network studies, management science, information architecture, and other fields.

Our premise that humanity is going through a phase change from the industrial age to the network era. Last time around, clockwork replaced working to the rhythm of nature, mind-numbing piecework replaced working with nature, urban slums were invented to house people who once lived in the countryside, and people died of stress, but in the end, we live the most luxurious life-style in history as a result of their torment. We are convening Emergent Learning Forum to spark the innovation that will enable us to reach the other side of this chasm with a maximum of joy and minimum of tragedy.

Human ingenuity knows no limit. Learning is how our species adapts. Our environment shapes us, we shape our environment, we optimize for each step of evolution. Learning is the art of maintaining an ideal fit with one’s ecosystems. The Forum picks up Doug Engelbart’s challenge: to augment the group intelligence of human kind.

Potential Events

Collaboratory session. Three hours. Profesiional video. About one/month. Slice and dice for the web.

Hillside Club Emergent Learning Forum. Evening events. Tech + social mashup. Every six weeks or so?

Small face to face meeting, online fishbowls. Anyone can run a meeting on their own provided they share what they learned.

CLO online show?


In the early stages, Jay will act as benevolent dictator, making the rapid decisions required for lift-off, with or without the approval of others. However, since Jay does not relish being a despot and wants to hand off leadership once the ball is in motion, I encourage participants to think of themselves as partners in this effort, not subjects. A small board helps figure out how we can change the world and  makes suggestions to keep the effort on course. We are actively recruiting board members.

AT&T is run by clowns

In Uncategorized on December 15, 2008 at 7:58 am

This is another saga in my series on dumb-ass, time-wasting companies that should know better.

I called ATT to report that my land line went dead three weeks ago. The automated message at 611 said they were experiencing heavy traffic and suggested I report the issue on http://att.com/repair.

I went to the ATT repair site and wrote down what was wrong. When I pressed CONTINUE, I was offered tutorials on how to rewire my phone jack and so on. I have a lot to do today besides helping the phone company sort out its problems, so I pressed CONTINUE once more.

It seems that I have to register in order to report a phone problem. Curious. The phone company never has a problem identifying me each month they send out the bills.


The next page asked for my Online Registration Code.  Huh? A sidebar  explains:

As part of our efforts to meet the requirements of the Federal Communications Commission (FCC) and to protect your privacy, we have enhanced our online security features. AT&T now requires an online registration code in order to register for an online account. When you request the online registration code you will be able to select a delivery method that is convenient for you. You may select to receive an email to the email address we have on record, a phone call to the telephone number we have on file, or a letter via U.S. Mail to the address we have on record. Once you have received the online registration code you can enter the code in the space provided on the online registration form.

I click “Request an online registration code.” I (again) enter my phone number. Plus the last four of my Socail Security Number and my zip code.


Okay. I put in my other phone number, the one that has not worked for a month.


I went back a few screens and clicked that I had forgotten my password. ATT sent me a temporary password. I entered it.


I started a new conversation online. This meant my earlier trouble report would vanish. However, I got in! But after I select a new password, I have to make up two security questions to protect my privacy. Could not any hacker make up her own questions?

Finally, several screens later, I am back to my Repair Request. I enter the problem. (Back in the beginning I was asked to enter my primary phone number after I had entered the number I was asking to be repaired.)


My “Account Manager” page appears to link to only one of my phone numbers. I cannot find a way to add my second line.

I go back to the beginning page. It features this woman, who appears to be having a much happier time reporting her repair. Or maybe she’s just check her phone bill:


I try to open an account for my second line.


I enter the last four of my wife’s Social Security Number.


I give up. I have spent an hour dorking around with this Kafkaesque site.